Refund Policy

This policy explains how to request a refund for a course or service purchased from ICTECH Solutions Limited.

Applicable terms

Any course-specific or service-specific refund terms communicated to you before or at enrolment form part of the training agreement. Those terms apply alongside any rights required by applicable law.

Making a request

To request a refund, email info@ictechsolutions.co.ke with the account email address, course or service name, date and method of payment, and reason for the request. Do not send card or mobile money PINs.

Review and outcome

We will review the request against the terms communicated for the enrolment and applicable law, then reply using the account email address. Approved refunds are returned through an appropriate method after payment details are verified.

Questions or disputes

If you have a question about an enrolment or charge, contact us promptly so we can investigate it.