Emotional intelligence skills for excellent leadership

Emotional Intelligence Training introduces delegates to the principles of understanding and managing emotions. It explains how emotional intelligence influences communication, decision-making, and workplace relationships. The course provides practical knowledge for improving interpersonal effectiveness.

Delegates develop self-awareness, empathy, emotional regulation, and communication skills. They learn techniques to manage conflict, build resilience, and respond constructively to workplace challenges. These capabilities support effective collaboration and leadership.

• To understand the principles of emotional intelligence
• To develop self-awareness and emotional regulation skills
• To improve empathy and interpersonal communication
• To manage conflict using emotional intelligence techniques
• To strengthen resilience and confidence in workplace situations
• To apply emotional intelligence to leadership and decision-making
• Upon completing this Emotional Intelligence Training, delegates will be able to apply emotional intelligence techniques to improve communication and manage workplace interactions effectively. They will strengthen professional relationships and support positive team performance.

• Module 1: Introduction to Emotional Intelligence
• What is Emotional Intelligence?
• What Emotional Intelligence IS NOT?
• Power of Emotion in Communication
• Why is Emotional Intelligence Important?
• Emotional Intelligence to Organisations
• Competencies for Emotional Intelligence
• Need to Improve Emotional Intelligence?
• Improving Your Emotional Intelligence
• Model for Self-Directed Change
• Module 2: Thinking, Feeling, and Acting
• What Causes Us to Think, Feel, and Act the Way We Do?
• Module 3: Developing the Emotional Intelligence
• Ways to Develop Emotional Intelligence
• Utilise an Assertive Style of Communicating
• Respond Instead of Reacting to Conflict
• Practice Self-Awareness
• Empathise with Others
• Take Criticism Well
• Module 4: Habits and Emotional Intelligence
• Habits
• How to Stop Habits from Forming?
• How to Change Existing Habits?
• Module 5: Consuming Information: Personality Types
• How Do We Take in Information?
• Myers-Briggs Test
• Module 6: Changing Past Conditioning
• How to Change Your Past Conditioning?
• Module 7: Avoiding Conflict
• Managing and Handling Conflict
• Conflict at the Workplace
• Conflict Management
• Steps to Managing Conflict
• Steps to Managing Conflict – Problem-Solving Process
• Techniques for Avoiding Conflict
• Communication Styles
• Listening
• Barriers to Active Listening
• How to Be a Good Listener?
• Use of Voice
• Empathy
• Harness the Power of Emotion in Communication
• Role of Emotions
• Emotional Awareness
• Emotion Strategies
• Behaviours Demonstrating Higher EQ
• Levels of EQ
• Communicating a Difficult Message
• Module 8: Self Confidence Skills for Improved Emotional Intelligence
• Self Confidence Skills
• Positive Attitude
• Conversation
• Body Language
• Presentation
• Workplace Challenges
• Leadership
• Development Focus for Emotional Intelligence

• There are no formal prerequisites to attend this Emotional Intelligence Training. It is suitable for beginners and experienced professionals alike, offering practical insights to develop self-awareness, empathy, communication, and emotional regulation skills across diverse roles and industries.